You are here: Frequently Asked Questions
If the information you are looking for isn't here or you'd like to discuss your requirements further, don't hesitate to get in touch and speak to us directly.
PAYMENT/FUNDING
How can I pay for my course?
You can pay by cash, cheque or over the telephone using your debit/credit card.
When will I pay for my course?
We take a deposit to book the training and test(s). Full payment is then required prior to the training commencing.
How do I find out if I am eligible for funding?
Contact our office for any current eligibility criteria.
TAKING COURSES
Do I need to book my Lorry Driver theory and practical tests separately?
No, these will be arranged by us as part of your training, although you will have to cover the costs of the courses. You can see more information on the tests and the costs on this page.
Will I get a chance to practise for the theory test?
Yes, we provide a free practice theory test at our training facilities. We also provide specific one day courses to prepare for the Case Study and Demonstration tests where appropriate.
How old do I need to be to take a course?
A minimum age of 18 is required for Categories C,CE,C1,C1E.
Do I need a provisional licence if I already hold a current driver licence?
Yes, you will need a provisional licence for the category licence you will be training for, and you will be required to meet the relevant medical requirements too.
Where can I practise the manoeuvring exercises of the test?
You will be able to practise those exercises on one of our manoeuvring areas right here at our training centre.
Where are the local driving test routes?
Our training centre is situated in the middle of the various test routes less than a mile from the test centre itself.
Will I pass my test?
If you meet the test standards you will pass. This doesn’t mean that you have to be faultless but it does mean that you mustn’t incur any serious or dangerous errors. So while we cannot guarantee that you will pass, we have an excellent pass-rate for our students, and you can view testimonials from previous students on this page.
What happens if I fail the theory or practical test?
You will be able to retake the test with or without further support or training.
Do you train people individually or in a group?
We can train people individually or in small groups. Most people find that training alongside another trainee is the most economic use of time.
Do you offer refresher courses?
Yes. Refresher courses are tailored to the individual’s needs and abilities.
Will my test be carried out by my instructor?
Your instructor will accompany you to the Test Centre for your test appointment. The test will be conducted by a DSA registered examiner.
Can you offer training on weekends?
We offer some Saturday training where specifically required.
How do I arrange my medical examination?
We can arrange your medical examination for you or we can give you sufficient details and information to arrange your own appointment.
LOCATION FACILITIES
Where will I train?
We have a fully equipped training facility next to our head office in Exeter, Devon. There is a map and address here. We can also come to you for mobile plant training (except for CPCS courses) and train on your premises if the facilities and plant are suitable. Contact us to discuss your individual needs, and whether you premises will be a suitable area to conduct training.
Is there parking?
Yes, plenty. Our centre also has a restaurant on-site along with other facilities.
Where can I stay?
We recommend a number of guest houses in the area, and you can either contact them direct by viewing the details on this page or we are happy to arrange accommodation for you if you let us know.